Terms of Service

1. About This Platform

www.fuyl.in is owned and operated by Wholsum Wellness Technology Private Limited, registered at 12, Moti Nagar Vistar, Borkhera, Kota, Rajasthan — 324001 (referred to herein as "FUYL", "we", "us", or "our"). These Terms of Service apply to your use of our website regardless of whether you access it through a desktop, laptop, smartphone, or any other device.

This platform is intended solely for personal, non-commercial use. By using our Site, your experience is governed by these Terms of Service together with our Privacy Policy, Shipping Policy, and Cancellation, Returns and Refund Policy (collectively referred to as the "Policies"), as updated from time to time.

Simply accessing or browsing the Site constitutes your acceptance of these Terms of Service and all applicable Policies, whether or not you have read them in full. IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DISCONTINUE USE OF THE SITE IMMEDIATELY.

You are responsible for ensuring that your use of this Site and its content is lawful in the jurisdiction from which you are accessing it.

FUYL reserves the right to revise these Terms of Service and Policies at any time without prior notice. Updated versions will be posted on the Site with an effective date. Continued use of the Site after any such update constitutes your acceptance of the revised terms. We recommend reviewing these Terms periodically.

2. Your Privacy

Protecting your personal information is important to us. Our Privacy Policy, available on the Site, governs how we collect, use, and safeguard your data. By continuing to use our Site, you confirm that you have read and accepted our Privacy Policy and agree to its terms. FUYL may amend the Privacy Policy from time to time at its sole discretion.

3. Your Account

This Site is designed for use by adults. If a minor accesses the Site, we assume they are doing so under appropriate parental or guardian supervision. FUYL does not knowingly collect personal information from minors.

You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Any information you submit through this Site must not infringe upon the rights of any third party.

If you are using the Site on behalf of another person, you confirm that you have the authority to bind that individual to these Terms. Should they decline to be bound, you accept personal liability for any harm arising from that use.

If you suspect that your account has been compromised, notify us immediately at the contact details provided at the end of this document. FUYL reserves the right to temporarily or permanently suspend accounts where a security breach is suspected, without incurring any liability.

We may refuse service or terminate accounts without notice if these Terms are breached or if we determine, in our sole judgment, that such action is necessary. You are entirely responsible for any content you submit or transmit through the Site.

4. Product Information

We strive to present accurate and complete product information on our Site. However, FUYL does not guarantee that all product descriptions, images, pricing, or other content are free from errors, omissions, or inaccuracies. Product images are for illustrative purposes only and may differ from the actual product.

FUYL reserves the right to update or correct any information on the Site at any time without prior notice, including information relating to pricing and product availability.

5. Use of Products

All products available on our Site — including any complimentary samples — are intended for personal use only and must not be resold or used for commercial purposes.

If any product causes an adverse reaction or does not suit you, please be aware that FUYL bears no responsibility for manufacturing defects or product-related side effects. Liability in such cases rests solely with the manufacturer. We strongly recommend reading all product information carefully and consulting a qualified healthcare professional before use.

6. Product Recommendations

Any suggestions, recommendations, or guidance provided on our Site are purely for informational purposes. They do not constitute an endorsement of any product or service by FUYL or its associates and should not be treated as professional medical advice.

7. Pricing

We make every effort to display correct pricing on our Site, but errors may occasionally occur. A confirmed price is only established when your order is accepted. If a product is found to be incorrectly priced due to a technical error, FUYL may, at its discretion, cancel the order and notify you, or contact you to discuss next steps. Where payment has already been processed against an order that is subsequently cancelled, the full amount will be returned to your original payment source.

Prices and product availability are subject to change at any time without notice. In the event we are unable to fulfil your order, you will be notified by email and the order will be cancelled. FUYL will not be liable for any loss arising from such cancellation or from delivery delays caused by our logistics partners.

8. Cancellations, Returns and Refunds

For complete details, please refer to our Cancellation, Returns and Refund Policy available on our Site.

9. Payment Options

We accept the following payment methods: Credit Cards, Debit Cards, Net Banking, Wallets, UPI, e-Gift Cards, and applicable reward points. Card and net banking payments are processed instantly and help ensure faster order fulfilment.

10. Shipping and Delivery

For all information regarding dispatch timelines, delivery areas, and related matters, please refer to our Shipping Policy available on our Site.

11. Live Chat Support

A live chat feature is available — or will be made available shortly — to assist you with any Site-related queries. Use of this feature is subject to the following:

FUYL may suspend or discontinue the chat service at any time without prior notice. Our team is not liable for delays in responding to chat queries. Chat conversations may be stored for internal reference and will not be made available to users subsequently. You must not use the chat to transmit unlawful, abusive, threatening, defamatory, or obscene content. The chat may not be used for solicitation, business promotion, or the sale of any goods or services. By initiating a chat, you agree to these conditions.

12. User-Generated Content

Any content you submit, upload, post, or share through our Site — including text, images, videos, or other materials ("User Content") — is entirely your responsibility. FUYL does not monitor, endorse, or assume liability for User Content.

You agree not to submit any content that belongs to another party without their permission, is harmful, defamatory, obscene, hateful, or discriminatory in nature, harms minors in any way, infringes intellectual property rights, violates any applicable law, contains malicious code or software, or threatens national security, public order, or the sovereignty of India.

FUYL reserves the right, without obligation, to remove, edit, or refuse any User Content at its discretion. Users who repeatedly violate these guidelines may have their accounts suspended or terminated without notice.

To request deletion of User Content, email us at support@fuyl.in with your full name, registered email address, the nature of the content, and the date it was posted. Please allow up to 30 business days for processing. We may be unable to proceed without sufficient identifying information.

13. Intellectual Property

The FUYL name, logo, product names, taglines, and all associated brand elements are trademarks and intellectual property of FUYL. All other trademarks appearing on the Site belong to their respective owners. Nothing on this Site grants any licence to use these marks.

All content on our Site — including text, images, graphics, software, and the overall look and feel — is the exclusive intellectual property of FUYL and is protected under Indian copyright law and applicable international treaties. You may not copy, reproduce, distribute, or commercially exploit any part of this content without our express written permission. Content may be accessed for personal, non-commercial use only.

14. Limited Licence

FUYL grants you a limited, non-exclusive, non-transferable, and non-sublicensable licence to access and use the Site for personal, non-commercial purposes. All other rights are reserved by FUYL.

We may revoke this licence at any time, without notice, and restrict your access to the Site at our sole discretion.

15. Representations and Warranties

The Site and all its content are provided on an "as is" basis. FUYL makes no representations about the accuracy, completeness, or reliability of any content on the Site, and shall not be held liable for any loss resulting from reliance on such content.

Your uninterrupted use of the Site cannot be guaranteed, as access may be affected by factors outside our control, including internet outages or system maintenance.

FUYL reserves the right to modify, suspend, or discontinue any feature or section of the Site at any time without liability.

Any general wellness information provided on our Site — whether through our pages, social media, email, or chat — is intended for informational purposes only. It is not a substitute for professional medical advice and should not be relied upon for any personal health decisions. Users are advised to consult a qualified medical practitioner for any health-related concerns. FUYL, its employees, and representatives shall not be held liable for any consequences arising from reliance on such information.

Where our Site features input from subject matter experts, such contributions reflect the personal views of those individuals. FUYL neither endorses nor assumes responsibility for expert opinions shared on the platform.

16. Disclaimer of Warranties and Limitation of Liability

The Site is provided without warranties of any kind, express or implied. To the maximum extent permitted by applicable law, FUYL, its holding company, subsidiaries, affiliates, partners, and licensors make no warranties regarding merchantability, fitness for a particular purpose, or non-infringement.

To the fullest extent permitted by law, FUYL and its affiliates shall not be liable for any of the following, regardless of how they arise:

(a) business interruption of any kind (b) delays or disruptions in accessing the Site (c) loss, theft, corruption, or unauthorised modification of data (d) any loss arising from third-party links or external websites referenced on the Site (e) viruses or system failures encountered while using the Site or through linked third-party sites (f) inaccuracies or omissions in any content on the Site (g) circumstances beyond FUYL's reasonable control

We do not guarantee that errors on the Site will be identified or corrected. FUYL and its affiliates will not be liable for any indirect, special, punitive, or consequential losses, including loss of profits, even where the possibility of such damages has been communicated to us.

No claim arising from your use of this Site may be brought more than one year after the cause of action arose. If you are dissatisfied with the Site, your sole and exclusive remedy is to stop using it.

17. Third-Party Links

Links to external websites or references to third-party products and services on our Site are provided for your convenience only. They do not constitute an endorsement or recommendation by FUYL. We have no control over and accept no responsibility for the content, accuracy, or practices of third-party websites. You access such sites entirely at your own risk.

18. Termination

These Terms of Service remain in effect until terminated by you or by FUYL. You may discontinue use of the Site at any time. FUYL may terminate your access without notice and without liability. Upon termination, you must cease using any content obtained from the Site. Termination does not release you from any obligations that arose prior to it.

19. Indemnification

You agree to indemnify, defend, and hold harmless FUYL, its directors, employees, officers, agents, and affiliates from any claims, losses, damages, costs, or legal expenses (including attorney fees) arising from your use of the Site, your breach of these Terms, or your violation of any applicable law or third-party right, including intellectual property rights. This obligation survives the termination of these Terms.

20. Governing Law and Dispute Resolution

These Terms of Service and all associated Policies are governed by the laws of India. All disputes arising in connection with the use of this Site shall fall under the exclusive jurisdiction of the courts in Rajasthan.

In the event of a dispute, both parties shall first attempt to resolve it through an independent arbitrator appointed mutually, whose decision shall be final and binding. Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996, as amended, with the seat and venue in Rajasthan. FUYL reserves the right to seek injunctive or interim relief from any competent court to protect its intellectual property or confidential information pending arbitration.

21. Site Security

Unauthorised use of or interference with our Site is strictly prohibited. You may not attempt to access systems or data not intended for you, probe or test network vulnerabilities, interfere with other users' access, submit viruses or malicious code, send unsolicited communications, or misrepresent the origin of any transmission.

Violations may attract civil or criminal liability. FUYL cooperates with law enforcement in investigating any such conduct. You must not use automated tools, bots, or scripts to navigate or scrape the Site beyond what is permitted by standard web browsers.

22. Severability and Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be replaced with one that most closely reflects the original intent, while the remaining Terms continue in full force. These Terms constitute the entire agreement between you and FUYL regarding your use of the Site and supersede all prior communications, whether written or verbal.

FUYL's decision not to enforce any provision at a given time does not waive its right to enforce the same provision in future.

23. General Provisions

These Terms represent the complete and exclusive agreement between you and FUYL concerning your use of this Site. FUYL may update these Terms at any time by posting the revised version on the Site. Changes take effect immediately upon posting. Continued use of the Site following any update constitutes your acceptance of the revised Terms.

Nothing in these Terms creates any agency, partnership, or joint venture between you and FUYL. If any provision is held unenforceable by a court or arbitral tribunal, the remaining provisions shall continue to apply.

For any questions about these Terms, please contact us at support@fuyl.in.

24. Contact Information

Email: support@fuyl.in