Cancellation, Returns & Refunds

Cancellation Policy

You may cancel your order within 2 hours of placing it, provided it has not yet been processed for dispatch. Once the order status shows "Processing" or "Shipped," cancellation is no longer possible through the website. In such cases, you may initiate a return after receiving the product. To cancel, contact us at support@fuyl.in or call +91 9274787827 with your order number ready.

Returns & Refunds

We accept return requests within 7 days of delivery for products that are defective, damaged during transit, or incorrect. Due to the consumable nature of our products, we are unable to accept returns based on taste preference or change of mind. All return requests are subject to inspection and approval. Approved returns will be processed for a full refund to the original payment method.

Eligibility

To be eligible for a return, the following conditions must be met: the product must be in its original packaging with all seals intact, the request must be raised within 7 days of delivery, and photographic evidence of the issue must be provided. Products that have been opened, consumed partially, or show signs of intentional damage will not qualify for a return or refund.

Inspection & Approval

Upon receiving your return request, our team will review the provided photos and details within 1–2 working days. If additional information is needed, we will reach out via email or phone. Once approved, you will receive a return shipping label and instructions. The returned product will be inspected upon arrival at our warehouse before the refund is initiated.

Refund Timeline

After the returned product passes inspection, the refund will be initiated within 5–7 working days. The amount will be credited to your original payment method. Bank transfers and UPI refunds typically reflect within 3–5 business days, while credit card refunds may take up to 7–10 business days depending on your bank. You will receive an email confirmation once the refund has been processed from our end.

Shipping Note

Return shipping costs are borne by FUYL for approved returns. If the return is not approved due to ineligibility, the product will be shipped back to you at your cost. We recommend using the provided return shipping label to ensure smooth processing. For any queries related to the return or refund process, reach out to support@fuyl.in.

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