Privacy Policy
This document constitutes an electronic record under the Information Technology Act, 2000 and the applicable rules thereunder. Being a computer-generated document, it does not require physical or digital signatures to be legally valid and binding.
Our Commitment to Your Privacy
For FUYL, protecting your personal information is not just a legal obligation — it is a matter of trust. We handle your data with care and use it only in the ways described in this policy. We encourage you to read this document fully so you understand exactly how your information is collected, used, and protected when you interact with www.fuyl.in (referred to as the "Site").
By visiting or using our Site, you agree to be bound by this Privacy Policy. This policy applies to all services offered through fuyl.in and its sub-domains, and extends to any affiliated entities operating under similar standards as required by law.
When you register with us or provide information through the Site, you acknowledge that such information is shared under a lawful contract and you consent to its use as described here. This Privacy Policy forms part of and must be read alongside our Terms of Use. We may update this policy from time to time — we recommend reviewing it periodically to stay informed.
What We Promise
FUYL will not sell or rent your personal information to any third party for their marketing purposes without your explicit consent. We may occasionally share aggregate, non-identifiable statistics about our Site usage — such as total visitor count or product purchase trends — but this will never identify you personally. Your trust is something we do not take lightly.
What Information We Collect
When you use our Site, we collect information that helps us serve you better. This includes information you provide directly — such as your name, phone number, email address, account credentials, billing details, and shipping address — as well as information we gather automatically through your interaction with the Site.
You may browse the Site without creating an account, during which time you remain anonymous. However, to place orders or use certain features, registration is required. All form fields are clearly marked as mandatory or optional, and you always have the choice to not provide optional information.
We also collect certain information automatically when you visit our Site, including the pages you view, the links you click, your browser type, IP address, and the URL you arrived from. This data is aggregated and analysed to improve our platform and understand how users engage with our content.
Device Information We May Collect
When you access our Site through a device, we may collect the following types of information depending on your device settings and permissions:
Device attributes such as operating system, hardware version, browser type, and installed plugins. Information about how you interact with the device, such as screen focus and mouse movements, which help us distinguish genuine users from automated bots. Unique device identifiers and signals. Location data, camera access, or photo library access — only if you have explicitly enabled these through your device settings. Network details such as your mobile carrier, IP address, time zone, and connection type.
Cookies
We use cookies — small data files stored on your device by your browser — to enhance your experience on the Site. Cookies help us remember your preferences, keep you logged in during a session, measure the effectiveness of our content, and deliver relevant information. Most cookies are session-based and are automatically removed when you close your browser.
You are free to disable cookies through your browser settings at any time. Please note that doing so may affect certain features of the Site. We use cookies solely for your convenience and do not use them to collect information beyond what is needed to operate the Site effectively. We do not control how third-party cookies function.
How We Use Your Information
Your personal information is used strictly to support the services you access through our Site. We do not sell, rent, trade, or exchange your personally identifiable information with any outside party.
Specifically, we use your information to process and fulfil your orders, respond to your queries and support requests, personalise your experience on the Site, send you updates about your orders, notify you of relevant offers and new products, detect and prevent fraud or misuse, and continuously improve our platform and product offerings.
If we use your information for marketing, you will always have the option to opt out — either through your account settings or by clicking the unsubscribe link in any communication from us.
We also use first and third-party tracking technologies to analyse Site traffic, understand usage patterns, optimise performance, and support our advertising and security efforts.
How We Share Your Information
We do not trade in your personal information. We share it only in the following circumstances and only with parties who are bound by confidentiality obligations or comparable privacy standards.
With advertising partners, where you voluntarily submit information through an advertiser's form on our Site. In such cases both FUYL and the advertiser receive that information. Since we do not govern the advertiser's privacy practices, we recommend reviewing them independently. We may also share aggregated, non-identifiable information with advertisers for promotional analysis.
With third-party service providers who help us run our business — including logistics partners, payment processors, customer support teams, and data analytics providers. These parties are contractually restricted from using your information for any purpose other than the specific service they provide on our behalf.
With our parent company, affiliates, subsidiaries, or joint ventures as required for business operations. All such entities are held to the same privacy standards. In the event of a business acquisition or merger, customer information may transfer as part of that transaction but will continue to be protected under the terms of this policy.
With law enforcement or regulatory authorities when legally required — for example in response to court orders, subpoenas, or verified government requests related to fraud prevention, criminal investigations, or the protection of users' rights and safety.
Children's Privacy
Our Site is intended for individuals who are legally capable of entering into a binding contract under the Indian Contract Act, 1872. Persons under the age of 18 may not independently purchase products on our Site. Such purchases must be made by a parent or legal guardian who has registered as a user.
Accessing or Updating Your Information
We will verify your identity before allowing any changes to your personal account details. Your registered login credentials are required to access or modify your profile information.
Security
We take the security of your information seriously. All transactions on our Site are processed through a secure server using SSL encryption, which protects your data during transmission. Once received, your information is stored and managed in compliance with the Information Technology Act, 2000, and accessed only by authorised personnel.
Your Consent
By using the Site and providing your information, you consent to its use as described in this Privacy Policy. Any updates to this policy will be communicated on our website at least 10 days before they take effect.
Grievance Officer
In accordance with the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the rules made thereunder, we have designated a Grievance Officer to handle any concerns or complaints regarding your personal information.
If you have any questions or concerns about this policy or how your data is handled, please reach out to us:
Grievance Officer / Customer Care
Wholsum Wellness Technology Private Limited
12, Moti Nagar Vistar, Borkhera, Kota, Rajasthan — 324001
Email: support@fuyl.in
Phone: +91 9274787827
Website: www.fuyl.in
We will make every effort to address your grievance within 30 days of receipt.